Privacy policy

Who this notice covers

This notice describes personal-information handling for the Bobtot online store and related customer support. The store is operated by Shenzhen Kelaiente E-Commerce Co., Ltd and uses Shopify for its ecommerce platform. For privacy questions or requests, contact sale@bobtot.shop.

Information provided to the store

Information may include your name, email, telephone number if supplied, billing and delivery addresses, order details, chosen products, payment confirmation, return details and support correspondence. Payment details are handled through the payment services offered at checkout. Please do not send full payment-card numbers or account passwords in support messages.

Information from using the website

The store and its platform may receive device, browser, network, IP-address and interaction information, including pages viewed and cookies or similar identifiers. Information actually collected depends on the services, privacy settings and features in use.

Why information is used

We use information to operate the storefront, process payments and orders, deliver items, manage returns, answer questions, protect accounts and the service, detect fraud, maintain business records and meet legal requirements. If optional marketing or personalization is offered, the relevant notices, preferences and consent requirements apply. You can unsubscribe from promotional email using its unsubscribe control.

Service providers and disclosures

Information may be disclosed as needed to Shopify and providers of payment processing, hosting, fulfillment, shipping, customer support, security and other operational services. We may disclose information where required by law, to respond to lawful requests or to establish or protect rights. A business transfer may involve information subject to applicable safeguards and notice requirements.

Shopify and international processing

Shopify and other providers may handle information under their own notices and applicable contractual arrangements. Operations can involve processing or storage outside your state or country, including locations with different privacy rules. Applicable legal requirements for international transfers will be followed.

Cookies, advertising and preferences

Cookies and similar technologies can support checkout, security, preferences and, where configured, measurement or advertising. Use any privacy controls displayed on the store to make choices required by applicable law. Browser controls also let you manage cookies, although blocking essential cookies may affect checkout. If applicable law requires recognition of an opt-out preference signal, we will handle it as required. Contact us if you need help understanding the available privacy settings.

Retention and security

We retain information for the period reasonably needed for its purpose, including order fulfillment, tax records, disputes, fraud prevention and legal obligations. We use appropriate safeguards, but no transmission or storage method is completely secure. Limit personal information in messages to what is needed for the request.

Privacy rights and requests

Depending on where you live and the applicable law, you may have rights to access, correct, delete or obtain a copy of information, restrict or object to certain uses, opt out of certain sharing or targeted advertising, withdraw consent, or appeal a request decision. Email sale@bobtot.shop to make a request or an appeal. We may need to verify identity or an authorized representative’s authority before acting. Exercising applicable privacy rights will not result in unlawful discrimination. You may also contact the relevant regulator where that right applies.

Children, other websites and updates

The store is intended for people legally able to make purchases, and is not directed to children. Contact us if you believe a child has improperly provided personal information. Third-party websites have their own privacy practices. We may update this notice as services or legal requirements change; the version on this page is the current notice.

Bobtot
Operated by Shenzhen Kelaiente E-Commerce Co., Ltd
Business contact address: 1613 R St Se, Washington, DC 20020, United States
Email: sale@bobtot.shop

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