Refund policy

Request a return within 30 days

Request a return within 30 days after delivery by emailing sale@bobtot.shop. For a change of mind, return the item unused and complete, in its original condition and packaging. The customer pays change-of-mind return shipping; Bobtot covers reasonable return shipping for items that are defective, damaged on arrival or supplied incorrectly. No restocking fee applies. Following receipt and inspection, approved refunds are issued to the original payment method within 10 business days after approval. Your bank or payment provider may take additional time to post the credit.

Start with your order details

Email sale@bobtot.shop with the order number, product name, selected model and reason for the request. For an item that is damaged, defective or incorrect, explain the problem and include useful photos where practical. We will review the request and provide the destination and shipping instructions.

Condition for change-of-mind returns

Keep a change-of-mind item unused, complete and in its original condition, with its packaging, accessories, cables, remote and manuals where supplied. These conditions do not limit the remedies available for a defective, damaged or incorrectly supplied item, or rights that cannot be excluded under applicable law.

Return shipping and destination

Ask us for return instructions before sending any item. We will confirm the appropriate return destination and shipping arrangements for your request. Our business contact address is not a designated return warehouse; do not send returns there without confirmation. We pay reasonable return shipping when the item is defective, damaged on arrival or supplied incorrectly. You pay return shipping for a change of mind. There is no restocking fee and we do not deduct an undisclosed original shipping charge from an eligible refund.

Damaged electrical components

Tell us if a power lead, enclosure or other electrical component is damaged, overheats or behaves abnormally. Stop using it, disconnect it safely and wait for appropriate handling and shipping instructions. Do not attempt a repair before the issue is reviewed. If a rechargeable speaker, headphone or other item has a damaged, swollen or leaking battery, tell us before shipping and wait for safe preparation and carrier instructions; do not send it through ordinary parcels without suitable instructions.

Refund review and timing

After the return is received and inspected, we will tell you the outcome. If approved, the refund is issued to your original payment method within 10 business days after approval. Contact your bank or payment provider if it needs further posting time; contact us if a confirmed refund still cannot be located.

Cancellation and replacement requests

Ask to cancel as soon as possible before dispatch. Once a parcel has been handed to the carrier, interception is not guaranteed. For an exchange or replacement, contact us to confirm the available route and item availability. This policy does not remove mandatory consumer rights.

Bobtot
Operated by Shenzhen Kelaiente E-Commerce Co., Ltd
Business contact address: 1613 R St Se, Washington, DC 20020, United States
Email: sale@bobtot.shop

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