Shipping policy

Where we deliver and what it costs

Free standard delivery is available throughout the United States, with no minimum purchase. Order handling takes 1–3 business days after payment and order details are confirmed; delivery in transit is estimated at 2–4 business days after dispatch. The combined estimated time is 3–7 business days. Business days exclude weekends and US public holidays. These are estimates rather than guaranteed arrival dates.

Order handling

Handling begins once payment and the information needed to fulfill the order are confirmed. If an issue materially affects dispatch, we will contact you. An order confirmation or label-creation notice is separate from the carrier’s acceptance scan.

Delivery details

Provide a complete and accurate US delivery address and contact email at checkout. Tell us before ordering if there are access restrictions or special delivery requirements. We do not add an undisclosed shipping charge after an order is placed. If we cannot fulfill an order as agreed, we will contact you about available options or a refund.

Tracking and more than one parcel

Tracking information is sent when available. Some orders may require more than one parcel; any separate tracking information provided should be checked for the relevant components. Do not assume a component is missing until the delivery records have been reviewed.

Delays, damage or missing delivery

Weather, carrier disruption and address problems can affect estimated dates. Email sale@bobtot.shop with your order number if tracking stops, delivery is missing or a parcel arrives damaged. Retain useful packaging and photos. We will investigate and help arrange an appropriate resolution; carrier procedures do not remove applicable consumer rights.

Changes before dispatch

Contact us promptly about an address correction or cancellation. We will check what remains possible, but cannot guarantee changes or interception once the order is with the carrier. For a delivered order, see our Returns & Refunds Policy.

Bobtot
Operated by Shenzhen Kelaiente E-Commerce Co., Ltd
Business contact address: 1613 R St Se, Washington, DC 20020, United States
Email: sale@bobtot.shop

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