Frequently Asked Questions

We offer free standard shipping throughout the United States, with no minimum order. The store is priced in US dollars. Available delivery details are shown during checkout.

The range includes home-theater and surround systems, portable Bluetooth speakers, selected karaoke speakers and headphones. Inputs, battery operation, microphones, speaker wiring and other features vary by exact item; compare the model you intend to order.

Check the exact model’s size, power or charging requirements, inputs, included microphones and listed playback functions. Battery run time and charging time depend on the model and stated test conditions. Do not assume every speaker includes a microphone or offers the same water-resistance rating.

Review the selected headphone model’s wearing style, connection options, charging requirements, controls and included accessories. Do not infer active noise cancellation, a microphone, wireless modes or any particular audio codec unless the item specifically lists it.

Free standard delivery is available throughout the United States, with no minimum purchase. Order handling takes 1–3 business days after payment and order details are confirmed; delivery in transit is estimated at 2–4 business days after dispatch. The combined estimated time is 3–7 business days. Business days exclude weekends and US public holidays. These are estimates rather than guaranteed arrival dates.

Request a return within 30 days after delivery by emailing sale@bobtot.shop. For a change of mind, return the item unused and complete, in its original condition and packaging. The customer pays change-of-mind return shipping; Bobtot covers reasonable return shipping for items that are defective, damaged on arrival or supplied incorrectly. No restocking fee applies. Following receipt and inspection, approved refunds are issued to the original payment method within 10 business days after approval. Your bank or payment provider may take additional time to post the credit.

Ask us for return instructions before sending any item. We will confirm the appropriate return destination and shipping arrangements for your request. Our business contact address is not a designated return warehouse; do not send returns there without confirmation.

Compare the actual audio outputs on your TV with the inputs and supported formats listed for the exact Bobtot model. Check the TV settings and both devices’ manuals. HDMI ARC, optical input and particular audio formats are not included on every model. Ask us with the model names if a detail is unclear.

Bluetooth may describe audio playback from a source device to the main unit. It does not establish that the satellite speakers are wireless. Only models explicitly described as having wireless rear speakers should be considered for that configuration; check the exact model’s connections, cables and power requirements.

Review the selected system’s stated channel configuration and supported operating modes. Speaker placement, available source output, supported format and settings affect the result. A 5.1 label does not promise that every connected source produces discrete surround sound.

No. Input ports and supported functions vary by model. A connector name alone does not establish support for every codec, device or playback function. Confirm the exact system, source device and connection before ordering.

Use the included-items list for the selected product. Speaker count, remote, cables, mounting parts and other accessories can vary. Items shown for scale or context are not included unless the listing says they are.

We do not promise one warranty duration across all models. Check any express warranty supplied for the particular item, or contact us with the model and order details. Our 30-day return policy and applicable legal rights remain separate from a model-specific warranty.

Keep the packaging and contact us promptly with your order number, affected item and clear photos when useful. Disconnect damaged electrical equipment and do not use it. We will review the issue and explain the next steps; do not ship it back before receiving instructions.

Use the tracking link in your dispatch email when available. If there is no update, tracking stops or delivery is marked complete but the parcel is missing, email sale@bobtot.shop with your order number and checkout email. We will help review the shipment.