Order & Delivery Help

Find your dispatch information

Your order confirmation identifies the item and delivery details. When dispatch information is available, use the carrier tracking link sent by email. Creating a shipping label does not mean the carrier has completed its first scan.

Delivery estimates

Free standard delivery is available throughout the United States, with no minimum purchase. Order handling takes 1–3 business days after payment and order details are confirmed; delivery in transit is estimated at 2–4 business days after dispatch. The combined estimated time is 3–7 business days. Business days exclude weekends and US public holidays. These are estimates rather than guaranteed arrival dates.

Tracking has stopped or delivery is missing

Contact sale@bobtot.shop with your order number and checkout email if tracking is missing, stops updating or says delivered but you cannot locate the parcel. Check any safe location and household delivery arrangements, then let us review the shipment. Keep packaging and photos if goods arrive damaged.

Address changes and cancellation

Contact us promptly if you need to correct an address or cancel an order. We will review what is still possible before dispatch. We cannot guarantee a change or carrier interception after dispatch; the return policy applies after delivery.

Bobtot
Operated by Shenzhen Kelaiente E-Commerce Co., Ltd
Business contact address: 1613 R St Se, Washington, DC 20020, United States
Email: sale@bobtot.shop

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